PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
Currently, sales tax is only applied to watch and jewelry orders shipped to addresses in Florida. If a shipping to an address outside of Florida e.g. Nevada or New York, we do not charge sales tax.
In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.
Real For Less ships via USPS FIRST CLASS OR PRIORITY after the watch order has been processed. If an item is available for immediate delivery and the order is placed before 12PM ET, it will ship the same day or next day. All shipping times are approximate based on reliable data provided by USPS and may vary depending on the item's final destination. Please see the shipping section for information about international shipping charges and customs, duties and excise fees. Please note: For security reasons, we do not ship to mail forwarding addresses or PO Boxes.
Real for less provides its services in good faith. We ship to authenticated billing addresses. In certain circumstances, despite credit card authentication and/or order corroboration via the card-issuing bank, our third party shipper informs us that the address provided is not a valid or authentic address either registered to or associated with the recipient. In these cases, or when further investigation reveals potential foul-play or fraud committed by the shipment recipient, Real For Less requires the third-party shipper to return the shipment to us. Unless the recipient can provide sufficient information and/or documentation to the satisfaction of Real For Less fraud-prevention department (regarding the potentially fraudulent transaction), Real For Less will refund the customer's credit card (or refund via other payment methods), cancel the order and retain 10% of the purchase price of the item(s) and/or the costs incurred in retrieving the item(s)
We want you to make the right choice. To help ensure this, we offer a fair and flexible return policy.
Watches must be returned to us in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. Watches above $3,000 are subject to a 10% re-stocking fee in ALL CASES. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged condition.
Real For Less pricing changes constantly, sometimes hourly. Our pricing calculations are based on numerous factors including cost of new inventory, currency fluctuations, replacement costs, and competitor pricing. Prices go up and down. As a result, we cannot guarantee that the item you purchase will be selling for less (or more) shortly after you have made your purchase. We don't ask our customers to pay more when the price goes up after a purchase, so please don't ask for us to provide a refund when the price goes down.
RMA - Return Merchandise Authorization
All returns must have a Return Merchandise Authorization number (RMA#). Please email email@example.com, prior to return of any item. An item returned without RMA# will be refused.
Please add RMA REQUEST as the subject.
RMAs will be issued for all qualifying orders excepting REALSTEAL items.. Products must be returned to Real For Less within 10 business days following the assignment of an RMA number or the Return Authorization will be void.
§ All policies as listed in the Return Policy must be adhered to.
§ The RMA# must be listed clearly on the returned packaging.
§ Collect shipping will be refused.
§ Only use a carrier that offers shipment tracking for all returns.
§ Insure your package for full value to ensure the safe return to Real For Less so that you are completely protected if the shipment is lost or damaged in transit.
§ If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Returning for refund: Allow up to 72 hours to process your returned order and up to 7 business days for the refund to show up on your credit card statement and/or a check refund to be issued.
Returning for warranty service: Please expect a 30-day turnaround for standard warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay. All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before and receive authorization.
Dead On Arrival (DOA) Product: Watch Failure Out Of The Box
A Real For Less watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call email firstname.lastname@example.org within 30 calendar days of the invoice date. Real For Less Support will determine whether the product is DOA and offer you the following options:
* Replacement: Real For Less at its discretion, will repair or replace the watch. Real For Less Sales Representative will arrange for repair or replacement and the DOA product's return.
* Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
APO/FPO/International Addresses: If you're an APO/FPO/International customer and you're outside the domestic delivery area, the standard Real For Less Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Real For Less, we recommend that you insure it against loss.
Real For Less accepts Visa, MasterCard, American Express, Bit Pay and PayPal.
When paying with a credit card your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification Department before we ship your order. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification Department.
Errors And Omissions Policy
Real For Less takes every effort to ensure the accuracy of information on its website. In the event that a product is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, Real For Less maintains the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.
In rare circumstances, for example when a product is mistakenly listed as available for purchase and they have already been sold, Real For Less shall have the right to cancel the wristwatch or jewelry order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, Real For Less shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)